Refund policy
Customers are responsible for return shipping costs, except in cases where the item received is damaged, defective, or incorrect. We recommend using a tracked shipping service, as MeowBark is not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at support@meowbark-store.com within 48 hours of delivery, including your order number and clear photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.
Refund Process
Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders can be canceled at no charge before they have been processed or shipped. Once an order has shipped, it can no longer be canceled but may be returned in accordance with this policy.
How to Start a Return
To begin a return, email us at support@meowbark-store.com with:
- Your order number
- The reason for your return
- Photos, if applicable
Our support team will follow up with detailed return instructions.
Contact
Questions about this policy?
Reach us at support@meowbark-store.com.